Mining Principle

How We Do It

The process of mining and smelting of tin is relatively simpler than the process required of other minerals (gold, copper nickel, iron ore, etc) and the steps consist as follow:

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Removal of the overburden covering the tin ore and waste disposal at a proper designated site.

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Extract and transfer the ore to a field processing plant for removal of the impurities of the tin ore using one of two available methods (or both), as follow:

Wet mining, where the ore is pushed into a slurry pit and then pumped directly to the field processing plant.

Dry mining, where the ore is transferred using vehicles (trucks) to the processing plant.

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The field processing plant (known as the “washing plant”) uses high-pressure water to force the ore slurry on the sluice box where the waste material (silica) is then separated by gravity force from the tin ore.

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The smelting process consist of drying the ore in the rotary dryer, mixing the dry ore with anthracite coal (to combine the carbon from the anthracite with the oxygen from the tin ore) and using a diesel-fueled furnace with approximately 1.400 degree Celsius heat power resulting in 99.93% Sn tin ingot, which will be labeled with the MSP Brand, stacked, strapped in one ton bundle and ready for export.

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Throughout the entire process, from the field to the final ingot production, the sample of material will be analyzed and tested in laboratories located in each site to ensure standards are being maintained.

We Are Certified 

ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, & ISO/IEC 17025:2017

MSP operates a tin mining, smelting, and refining facility certified to ISO 9001:2015 (Quality Management System), ISO 14001:2015 (Environmental Management System), ISO 45001:2018 (Safety Management System), & ISO/IEC 17025:2017 (Testing Laboratory) located in an industrial complex near the city of Sungailiat, Bangka Island.

PROPER Environment (Company Performance Rating Program in Environment Management)

PROPER is an assessment of a company’s environmental management performance that requires a measurable indicator by the Ministry of Environment of the Republic of Indonesia. The purpose of this assessment is to increase the role of companies in environmental management as well as to create stimulant effects in compliance with environmental regulations and to add value to natural resource conservation, energy conservation, and community development. PT Mitra Stania Prima (MSP) succeeded in obtaining the GREEN PROPER award from the Ministry of Environment and Forestry (KLHK) of the Republic of Indonesia in 2023.

RMAP (Responsible Minerals Assurance Process)

PT. Mitra Stania Prima operates in line with the Responsible Minerals Assurance Process (RMAP) requirements.
RMAP requires companies to be assessed every three years, which we are currently undertaking. To check our latest status, please visit the RMAP website.

GREEN PROPER
2023

RESPONSIBLE MINERALS INITIATIVE

ISO 45001:2018
SAFETY MANAGEMENT SYSTEM

ISO 9001:2015
QUALITY MANAGEMENT SYSTEM

ISO 14001:2015
ENVIRONMENTAL MANAGEMENT SYSTEM

ISO/IEC 17025:2017
LABORATORIUM PENGUJI

ISO/IEC 17025:2017
TESTING LABORATORY

Supply Chain Policy

PT Mitra Stania Prima is a tin smelter and refinery. We produce high quality tin ingot under brand name “MSP”. We share the worldwide concern regarding to the conflict free minerals, human rights, financial wrong doing in tin supply chains as explained in Annex II of OECD guidance for the Responsible Supply Chains of Minerals from Conflict Affected and High-Risk Areas (3rd edition) in processing tin mineral.

PT Mitra Stania Prima will acts on these following commitments:

  • Have a management system for OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas.
  • Cooperate with customers to comply with applicable legislation’s requirement such as The U.S. Dodd-Frank Wall Street Reform and Customer Protection Act (July 2010), which encourages legitimate, conflict-free trades of minerals sourced from The Democratic Republic of Congo (DRC) and the Great Lakes Region of Africa.
  • Respects the importance of human rights and considers any mineral that may poses risks of contributing the risks listed in Annex II of OECD guidelines to be conflict minerals; PT Mitra Stania Prima will only process tin minerals from verified sources which have no involvement or contribution to illegal armed groups, human rights violations or financial wrong doing as mentioned in the Annex II of OECD Guidance as follows:
  1. Any form of torture, cruel, inhuman and degrading treatment
  2. Any form of forced or compulsory labor, worst forms of labor child
  3. Other gross human rights violations and abuses like sexual violence
  4. War crimes or other violations of severe international humanitarian law, crimes against humanity or genocide
  • Not tolerate any direct or indirect support to non-state armed groups through the extraction, transport, trade, handling or export of minerals.
  • Not tolerate any direct or indirect support private security which is conducting illegal activities.
  • Not tolerate any bribery and fraudulent misrepresentation of the origin of minerals such as money laundering and non-payment of taxes and royalties to governments.
  • Publicity communicate our ethical and sustainable sourcing policy to our suppliers, customer, employees and investors.

To implement the mentioned above policies PT Mitra Stania Prima will provide relevant trainings to ensure its due diligence management system effectiveness in the following pointers:

  • Exercise company due diligence management system with relevant suppliers in accordance with the OECD Guidance and RMAP standard procedure and encourages the existing suppliers to do the same.
  • Provide and expect out supplier to be cooperative in demonstrating their due diligence management system information to confirm any tin containing material in the supply chain does not contribute to illegal armed groups, human right violation or financial wrong doing as defined in the Annex II of OECD guidance.
  • Immediate termination of business agreement with suppliers which has reasonable identified risks of conflict minerals.
  • Actively involved in RMAP assessment to determine due diligence management system effectiveness against RMAP standard procedure and OECD guidance.
  • Actively involved in reporting to relevant stakeholders to demonstrate PT Mitra Stania Prima transparency.

PT Mitra Stania Prima encourages all stakeholders to support and participate in the conflict free minerals policy within our supply chain.

 
 

PT Mitra Stania Prima
Sungailiat , 26 December 2022

 

Aryo P.S. Djojohadikusumo
Chief Executive Officer

PROCEDURE TO IDENTIFY & ASSESS CAHRAs

In accordance to the OECD Due Diligence Guidance:
Standard Policy & Procedure for Responsible Supply Chain of Materials from Conflict-Affected and High-Risk Areas.

PT. Mitra Stania Prima implements due diligence as a continual and ongoing process. It complies with the OECD Guidance for Identification and Assessment of Supply-Chain Risk(s). Every purchase will be reviewed and validated according to this policy to ensure our compliance.

To meet the requirements of the Responsible Mineral Assurance Process (RMAP), which are in line with the mentioned OECD Due Diligence Guidance; PT. Mitra Stania Prima has implemented a procedure to identify CAHRA and mitigate the potential risk that might contribute to violent conflicts and serious human rights abuses.

PT. Mitra Stania Prima procedure to identify and assess CAHRAs consist of the following steps:

First, identify the country of origin, including the region and transit routes/countries.
PT. Mitra Stania Prima uses the following five internationally recognized resources which RMI-RMAP approves from the following link:
https://bit.ly/PTMSPCHARAManagement

a. Global Peace Index (Presence of Conflict)
The Global Peace Index (GPI) measures more than just the presence or absence of war. It captures the absence of violence or the fear of violence across three domains: Safety and Security, Ongoing Conflict, and Militarization. Both the Ongoing Conflict and Safety and Security domains recorded deteriorations, with only the militarization domain recording an improvement. In 2023, Indonesia had a global average score equal to 1.8 out of 5. It ranks number 53 out of 163 countries and is in the High state of peace defined by the Global Peace Index. We determine if a country if Indonesia is not a high-risk country and as it is not classified in Low Category.


 Source: Global Peace Index 2023

b. Corruption Perception Index (Governance Parameter)
The CPI aggregates data from several different sources that provide perceptions among business people and country experts of the level of corruption in the public sector. CPI standardizes data sources to a scale of 0-100. This standardization is done by subtracting the mean of each source in the baseline year from each country’s score and then dividing it by the standard deviation of that source in the baseline year. This subtraction and division using the baseline year parameters ensure that the CPI scores are comparable year on year since 2012. After this procedure, the standardized scores are transformed to the CPI scale by multiplying them with the value of the CPI standard deviation in 2012 (20) and adding the mean of the CPI in 2012 (45), so that the dataset fits the CPI’s 0-100 scale. In 2022, Indonesia has score equals to 34. We determine if a country has a score under 20, it will be stated as a High-Risk Sourcing.


Source: Corruption Perception Index 2022

c. United Nation Development Program of International Human Development Indicators which is Human Development Index (Human Right Parameter)
Human Development Index (HDI) is a composite index measuring average achievement in three basic dimensions of human development – a long and healthy life, knowledge, and a decent standard of living. Based on Human Development Report 2021, there are four groups of Human Development:

  • Very high human development
  • High human development
  • Medium human development
  • Low human development.

In 2021, Indonesia had a score equal to 0.7 or in the High Human Development category. We determine if a country is in the low human development category, it will be stated as High-Risk Sourcing.


Source: UNDP 2021

d. Identifying Conflict Affected and High-Risk Areas for EU importers of minerals.
The European Union (EU) is committed to ensuring that its imports of minerals and metals are sourced responsibly and align with EU policies on conflict prevention and development. Regarding to, Regulation (EU) 2017/821 it requires EU importers of tin, tantalum, tungsten and gold (and the minerals containing them) to carry out supply chain due diligence based on the five-step approach established in the OECD guideline. The list of CAHRAs as of 2021 are: Afghanistan, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad Colombia, Democratic Republic of the Congo, Egypt, Eritrea, Ethiopia, India, Libya, Mali, Mexico, Mozambique, Myanmar, Niger, Pakistan, Philippines, Somalia, South Sudan, Sudan, Turkey, Ukraine, Venezuela, Yemen & Zimbabwe.

We determine that sourcing from those 29 countries will be considered as High-Risk Sourcing.

e. Dodd Frank Act
United States Dodd Frank Act section 1502 requires listed companies to disclose whether they use “conflict minerals” (tin, tungsten, tantalum and gold) and whether those minerals originated in the Democratic Republic of the Congo (DRC) or its adjoining countries.

We determine that sourcing from the Democratic Republic of the Congo and or its adjoining countries as High-Risk Sourcing.

We determine that if 1 of the mentioned criteria results in high-risk findings, sourcing status will be considered as High-Risk; the identification process will continue to step 2, that is CAHRAs identification using resources. If two or even three of the three criteria result in high-risk findings, then the area will be considered CAHRAs. We will not source material from CAHRAs. This procedure will be used to review any new supply chain when our resources are insufficient, cannot produce anymore or no longer economical.

Second, CAHRAs identification using resources and risk mitigation.
Our standard process for Supplier Selection and Qualification (evaluating/ selecting suppliers per ISO standard), due to the additional risk related to responsible sourcing of tin ore, further reviews and documentation are included in the selection of prospective new suppliers of tin ore.

All supplier of tin ore is required to complete an extended supplier form as well as sign a supplier declaration stating that any material sold to us is sourced according to our Supplier Policy, Code of Product, Responsible Sourcing Policy and will cooperate with requests for additional information on the origin of the product sold to us. The format of all the documents needed will be created when the CAHRAs procedure can be implemented.

Based on the information provided above, we check all suppliers on national and international sanctioned parties and denied person lists through SAP Global Trade Services (GTS) compliance system. This screening covers official lists of the US, EU, Germany and other countries as updated from time to time.

These measures provide additional assurances our business partners are not affiliated with terrorists, narcotics traffickers or other illegal groups or persons of concern. The countries that exist on the list of SAP Global Trade Services will be stated as CAHRA Risk Assessment and Risk Management.

As we source tin minerals from our own mines and affiliated suppliers, there are no risks associated with CAHRAs. We are committed to simultaneously reviewing our management system to support our conflict mineral policy.

This Policy and Procedure has been effective since 18 December, 2023 and will be reviewed annually by our RMAP Senior Manager.

 

PT Mitra Stania Prima
Sungailiat , 18 December 2023

Aryo P.S. Djojohadikusumo
Chief Executive Officer

EXTERNAL GRIEVANCE AND REPORTING MECHANISMS

A. Scope of Complaints
The report & complaint team will follow up on actions that can harm the company. The scope of complaints includes the following:

  1. Deviation from the prevailing laws and regulations
  2. Misuse of position for other interests outside the company
  3. Extortion
  4. Cheating
  5. Conflict of interest
  6. Customer complaints (either from buyers or from suppliers/vendors)
  7. Potential risk identified in the company supply chain policy

B. Reporting Mechanism

  1. Reporters
    a. Reporters are required to provide personal data such as name, address, mobile number and email.
    b. Include supporting documents for reporting.
    c. For violation reporting submitted by stakeholder representatives, other additional documents are required:
    1) Proof of identity of stakeholders and stakeholder representatives in the form of photocopies,
    2) Power of attorney from stakeholders to stakeholder representatives stating that stakeholders grant authority on behalf of stakeholders,
    3) A document attachment states that the party filing the violation report has the right to represent the institution or legal entity if the stakeholder is an institution or legal entity.

d.  Written violation reports without an identity may be made, but the reporter must include a copy of the documents related to the report to be submitted.

  1. Reporting Supporting Data
    a. The time of the violation, which explains when the violation occurred in the form of day, week, month or year.
    b. The location of the violation, including the name of the place where the violation occurred.
    c. The parties involved who are responsible for the violation.
    d. Whether the violation had occurred before and was reported to other parties.
  1. Submission of Complaints by reporters
    a. Reporting must be done in good faith, not for personal or retaliatory purposes.
    b. Reporting is made for the common interest of both the company and stakeholders.

The reporter makes a complaint and sends it via:
Website:      msptin.com
Email:          grievance@msptin.com

C. Follow-up Process for Complaints

  1. The report & complaint team receives complaints and records them.
  2. Reports submitted without the reporter’s identity will be processed following a review of the evidence presented to confirm it is correct.
  3. The report & complaint team provides feedback to the reporter and forwards the violation report to the management.
  4. The management receives a violation report from the report & complaint team, which is reviewed together to find solutions to the report.
  5. If the report is proven accurate, then the management will ask the related parties to complete the violation report immediately.
  6. The violation report will be closed if the report is not proven or valid.
  7. All reports related to supply chain risks will be reported to RMAP Senior Manager.
  8. All reports will be settled in maximum 10 working days or according to the complexity of the problem.

D. Whistle-blower Protection Policy
The company protects whistle-blowers as follows:

  1. The company guarantees the confidentiality of the reporter’s identity.
  2. The company provides full protection for whistle-blowers from all forms of threats, intimidation, or other unpleasant actions from any party.
  3. The company protects parties who help provide information related to the complaint.
  4. Sanctions for false reporting if the submitted reporting is not based on good faith, has no basis, or contains elements of false evidence, slander, or defamation, then the reporter may be subject to sanctions under the applicable provisions

 

PT Mitra Stania Prima
Sungailiat , 26 December 2022

Aryo P.S. Djojohadikusumo
Chief Executive Officer

Public Due Diligence Report
  • Company Information
    Mitra Stania Prima, which was established in 2004, is located in Kawasan Industri Jelitik Sungai Liat Bangka, Indonesia, and specializes in processing tin products, including smelting, refining, and casting ingots. The company’s operations are exclusively focused on processing tin ores that are sourced from its own mining concession IUP located in Mapur Kab. Bangka – Indonesia.The company is also affiliated with two in-house companies, namely PT. Mitra Stania Kemingking and PT. AEGA PRIMA. These companies hold mining concession IUP; IUP for PT. Mitra Stania Kemingking, located in Kemingking Kab. Central Bangka-Indonesia, and IUP for PT. Aega Prima, located in Belinyu Kab. Bangka-Indonesia.
  • Company RMAP Assessment Summary
    PT. Mitra Stania Prima CID001453 has undergone an RMAP assessment for the tin mineral smelting and refining company on 30 November – 1 December
    2019 and on 2 – 3 March 2023. The assessment period was from 13 December 2017 to 21 December 2018 and from 22 December 2018 to 31 January 2023.
    The assessment was conducted by Febryan Muhajid Panatagama of SCS and Afrizal Adrianto of Arche Advisors.
  • Company Supply Chain Policy
    In order to demonstrate our full commitment to the responsible sourcing of conflict minerals from Conflict-Affected and High-Risk Areas, including tin mineral as our main field. PT. Mitra Stania Prima has a policy that follows the OECD Due Diligence Guideline which can be accessed at the following link:
    https://msptin.com/Supply-Chain-Policy.pdf PT. Mitra Strania Prima strongly condemns all activities and will refuse any material which we assessed benefitted or supported armed rebels/terrorist groups through illegal finance or other activities or involved serious human rights violations associated with the extraction, handling, transport or trade of minerals, including:
      • Serious abuses (i.e., torture, cruel, inhuman and degrading treatment; forced for compulsory labour; worst forms of child labour; human rights violations and abuses such as widespread sexual violence; war crimes or other serious violations of international humanitarian law, crimes against humanity or genocide)
      • Direct or indirect support to public or private security forces.
      • Bribery and fraudulent misrepresentation of the origin of minerals.
      • Money laundering.
      • Non-payment of taxes, fees and royalties to governments.
  • Company Management systems
    Management structure
    PT. Mitra Stania Prima follows through on its commitments to Supply chains policy and an internal procedure for due diligence as:
    1. PT. Mitra Stania Prima Chief Executive Officer Mr. Aryo P.S. Djojohadikusumo is responsible to oversee the due diligence program and risk management design and implementation.
    2. PT. Mitra Stania Prima has assigned RMAP Manager and Smelter Manager, Mr. Sugeng Riyadi, to coordinate the work of the Procurement, Receiving
      and Warehousing, Production, and Quality Control Departments, respectively, to follow up on their roles and responsibilities to implement
      the due diligence program, report any red flag and potential risk identified.
    3. PT. Mitra Stania Prima conducted due diligence management system training once a year with the relevant employee as required in due diligence guidance. Regularly reminded to provide feedback to the due diligence program, all new staff and the key staff from relevant departments have to refresh training a minimum once a year to manage their prominent understanding of the company RMAP due diligence management system.
    4. PT. Mitra Stania Prima records any report or feedback on the due diligence system will be documented and recorded for follow-up action and will be maintained by the due diligence program manager.

Internal system of control

PT. Mitra Stania Prima will only consume Indonesian tin ore from its own mining concessions in Mapur Kab. Bangka and affiliated with PT. Mitra Stania Kemingking, Kemingking/Kepoh Kab. Central Bangka and PT. AEGA PRIMA, Belinyu Kab. Bangka. All deliveries must indicate the source with the Delivery Order with the number of trucks, driver’s name, date of delivery, and rough quantity. All tin ores received by the smelter will be weighed against the delivery order, and take a representative sample and weighed. The department will perform a mass balance assessment throughout the production process to ensure the recovery target is met. Warehouse staff are trained only to accept tin ores from their mines.

PT. Mitra Stania Prima refers to the RMI grievance mechanism to collect information from interest parties. All complaints received by the related administrator via email grievance@msptin.com and the website https://msptin.com/ will be reported to the CEO and the manager of the due diligence program to find solutions and take action to handle and identify the related risks.

Record keeping system
In line with Indonesian regulations, the smelter must keep the record for 5 years. All records are properly used and safely stored in hardcopy and softcopy where applicable.

  • Risk Identification
    a. PT. Mitra Stania Prima uses the following procedure to identify Conflict-Affected and High-Risk Areas (CAHRAs) and assess red flags:

First, identify the country of origin, including the region and transit routes/countries.
PT. Mitra Stania Prima uses the following five internationally recognized resources which RMI-RMAP approves from the following link:
https://bit.ly/PTMSPCHARAManagement

a. Global Peace Index (Presence of Conflict)
The Global Peace Index (GPI) measures more than just the presence or absence of war. It captures the absence of violence or the fear of violence across three domains: Safety and Security, Ongoing Conflict, and Militarization. Both the Ongoing Conflict and Safety and Security domains recorded deteriorations, with only the militarization domain recording an improvement. In 2023, Indonesia had a global average score equal to 1.8 out of 5. It ranks number 53 out of 163 countries and is in the High state of peace defined by the Global Peace Index. We determine if a country if Indonesia is not a high-risk country and as it is not classified in Low Category.


 Source: Global Peace Index 2023

b. Corruption Perception Index (Governance Parameter)
The CPI aggregates data from several different sources that provide perceptions among business people and country experts of the level of corruption in the public sector. CPI standardizes data sources to a scale of 0-100. This standardization is done by subtracting the mean of each source in the baseline year from each country’s score and then dividing it by the standard deviation of that source in the baseline year. This subtraction and division using the baseline year parameters ensure that the CPI scores are comparable year on year since 2012. After this procedure, the standardized scores are transformed to the CPI scale by multiplying them with the value of the CPI standard deviation in 2012 (20) and adding the mean of the CPI in 2012 (45), so that the dataset fits the CPI’s 0-100 scale. In 2022, Indonesia has score equals to 34. We determine if a country has a score under 20, it will be stated as a High-Risk Sourcing.


Source: Corruption Perception Index 2022

c. United Nation Development Program of International Human Development Indicators which is Human Development Index (Human Right Parameter)
Human Development Index (HDI) is a composite index measuring average achievement in three basic dimensions of human development – a long and healthy life, knowledge, and a decent standard of living. Based on Human Development Report 2021, there are four groups of Human Development:

  • Very high human development
  • High human development
  • Medium human development
  • Low human development.

In 2021, Indonesia had a score equal to 0.7 or in the High Human Development category. We determine if a country is in the low human development category, it will be stated as High-Risk Sourcing.


Source: UNDP 2021

d. Identifying Conflict Affected and High-Risk Areas for EU importers of minerals.
The European Union (EU) is committed to ensuring that its imports of minerals and metals are sourced responsibly and align with EU policies on conflict prevention and development. Regarding to, Regulation (EU) 2017/821 it requires EU importers of tin, tantalum, tungsten and gold (and the minerals containing them) to carry out supply chain due diligence based on the five-step approach established in the OECD guideline. The list of CAHRAs as of 2021 are: Afghanistan, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad Colombia, Democratic Republic of the Congo, Egypt, Eritrea, Ethiopia, India, Libya, Mali, Mexico, Mozambique, Myanmar, Niger, Pakistan, Philippines, Somalia, South Sudan, Sudan, Turkey, Ukraine, Venezuela, Yemen & Zimbabwe.

We determine that sourcing from those 29 countries will be considered as High-Risk Sourcing.

e. Dodd Frank Act
United States Dodd Frank Act section 1502 requires listed companies to disclose whether they use “conflict minerals” (tin, tungsten, tantalum and gold) and whether those minerals originated in the Democratic Republic of the Congo (DRC) or its adjoining countries.

We determine that sourcing from the Democratic Republic of the Congo and or its adjoining countries as High-Risk Sourcing.

We determine that if 1 of the mentioned criteria results in high-risk findings, sourcing status will be considered as High-Risk; the identification process will continue to step 2, that is CAHRAs identification using resources. If two or even three of the three criteria result in high-risk findings, then the area will be considered CAHRAs. We will not source material from CAHRAs. This procedure will be used to review any new supply chain when our resources are insufficient, cannot produce anymore or no longer economical.

Second, CAHRAs identification using resources and risk mitigation.
Our standard process for Supplier Selection and Qualification (evaluating/ selecting suppliers per ISO standard), due to the additional risk related to responsible sourcing of tin ore, further reviews and documentation are included in the selection of prospective new suppliers of tin ore.

All supplier of tin ore is required to complete an extended supplier form as well as sign a supplier declaration stating that any material sold to us is sourced according to our Supplier Policy, Code of Product, Responsible Sourcing Policy and will cooperate with requests for additional information on the origin of the product sold to us. The format of all the documents needed will be created when the CAHRAs procedure can be implemented.

Based on the information provided above, we checked all suppliers on the national and international sanctioned parties list through https://modi.esdm.go.id and the list of rejected persons through the SAP Global Trade Services (GTS) compliance system. This screening includes official lists of US, EU, Germany and other countries which are updated from time to time. These steps provide additional assurance that our business partners are not affiliated with terrorists, drug dealers, or other illegal interest groups or persons. Countries that are on the list of SAP Global Trade Services will be declared as CAHRA. Risk Assessment and Risk Management.
 

As we source tin minerals from our own mines and affiliated companies which are located in Indonesia, a non-High-Risks country, there are no risks associated with CAHRAs. But for future possibilities that we will procure tin minerals from other affiliated companies where risks are found, we will identify and follow up according to the rules and suggestions from RMI Organization.

  • Risk Mitigation
    a. Grievance Mechanism
    We ensure that our Report & Complaint Team will take follow-up actions upon any harmful complaint to the company. The scope of complaints includes the following:
    1. Deviation from the prevailing laws and regulations
    2. Misuse of position for other interests outside the company
    3. Extortion
    4. Cheating
    5. Conflict of interest
    6. Customer complaints (either from buyers or from suppliers/vendors)
    7. Potential risks identified in the supply chain policy
  1. Reporting mechanism
    1. Reporters
    2. Reporting supporting data
    3. Submission of complaints by reporters
    The reporter makes a complaint and sends it via :
    Website: msptin.com
    Email: grievance@msptin.com
  2. We carry out a follow-up process for complaints:
    1. The report & complaint team receives complaints and records them.
    2. Reports submitted without the reporter’s identity will be processed following a review of the evidence presented to confirm it is correct.
    3. The report & complaint team provides feedback to the reporter and forwards the violation report to the management.
    4. The management receives a violation report from the report & complaint team, which is reviewed together to find solutions to the report.
    5. If the report is proven to be accurate, then the management will ask the related parties to complete the violation report immediately.
    6. The violation report will be closed if the report is not proven or valid.
    7. All reports related to supply chain risks will be reported to RMAP Senior Manager.
    8. All reports will be settled in maximum 10 working days or according to the complexity of the problem.

The company protects whistle-blowers as follows:
1. The company guarantees the confidentiality of the reporter’s identity.
2. The company provides complete protection for whistle-blowers from all forms of threats, intimidation, or other unpleasant actions from any party.
3. The company protects parties who help provide information related to the complaint.
4. Sanctions for false reporting if the submitted reporting is not based on good faith, has no basis, or contains elements of false evidence, slander, or defamation, then the reporter may be subject to sanctions under the applicable provisions.

This Public Report will be reviewed annually by our RMAP Manager.

PT Mitra Stania Prima
Sungailiat , 18 December  2023

Aryo P.S. Djojohadikusumo
Chief Executive Officer

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